Desktop Support Analyst – Singapore
Singapore | Full-time | Shift coverage: 2:00 pm – 2:00 am
Opportunity to break into financial services, no previous sector experience required!
Are you a tech-savvy problem-solver who thrives in fast-paced environments? Do you want to work at the heart of a global organisation where technology and trading meet?
We’re looking for a Desktop Support Analyst to join a dynamic IT & Infrastructure team, supporting business-critical operations in Singapore and beyond. In this role, you’ll be the first point of contact for technology needs, directly supporting traders and teams who rely on cutting-edge systems to stay ahead.
What you’ll be doing?
- Provide hands-on and remote desktop, telecoms, and application support to end users.
- Troubleshoot hardware, software, and networking issues in high-pressure environments.
- Manage onboarding/offboarding processes, user accounts, and lifecycle management of IT assets.
- Maintain and support A/V systems, trading applications, and critical business platforms.
- Log and manage incidents, escalating where required, and proactively reduce recurring issues.
- Support global colleagues, including traders globally.
What you’ll bring?
- Proven experience supporting Microsoft domain, server stack, Office 365, and Active Directory.
- Solid troubleshooting experience across hardware, software, networking, and mobile devices.
- Familiarity with ticketing systems and service-level driven environments.
- Ability to prioritise under pressure and deliver rapid, effective support.
- Bonus: knowledge of Azure AD, AWS, scripting (PowerShell/VBA), or trading concepts.
This is a fantastic opportunity to join a high-performing, collaborative environment where no two days are the same. You’ll be working at the forefront of technology in global trading, directly impacting business productivity and success.
